Sales Policy

Effective Date: January 7, 2025

At Cleansuri, we are committed to providing high-quality, child-friendly products that meet the highest standards of safety, sustainability, and value. Our Sales Policy outlines the terms and conditions under which we sell our products to ensure a seamless and transparent shopping experience for our customers.

1. Product Availability

We make every effort to ensure that the products listed on our website are in stock and available for purchase. However, in the event that an item becomes unavailable due to unexpected demand or supply chain issues, we will notify you as soon as possible and offer alternatives, including:

  • A backorder option (if applicable)
  • A refund for the unavailable item
  • An exchange for a similar product

We reserve the right to limit quantities of products purchased to prevent abuse of special offers or discounts.

2. Pricing

All prices listed on cleansuri.com are in U.S. Dollars (USD) unless otherwise stated. Prices may be subject to change without notice due to market conditions, promotions, or product updates.

  • Taxes: Sales tax will be applied to orders in applicable states, as required by law. The tax amount will be calculated and displayed at checkout.
  • Shipping Costs: Shipping fees are calculated at checkout based on your location and the size of the order. For eligible orders, we offer free standard shipping (see our shipping policy for details).
  • Promotions and Discounts: Promotional prices, sales, and discounts are valid only for a limited time and subject to specific terms and conditions. We reserve the right to change or end promotions at any time.

3. Order Processing

Orders placed on Cleansuri.com are typically processed within 1-3 business days. You will receive an email confirmation once your order has been successfully placed, and another email when your order has been shipped.

  • Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways.
  • Order Cancellations: Orders can be canceled within 24 hours of purchase. After this time, we begin processing and shipping your order, and cancellations will not be possible. If you need to cancel or modify your order, please contact us immediately at info@cleansuri.com.

4. Shipping & Delivery

  • Shipping Time: Delivery times will vary depending on your location. Orders are generally shipped within 1-3 business days. Estimated delivery times will be provided at checkout.
  • Shipping Options: We offer several shipping methods to suit your needs, including standard and expedited options. Shipping fees are calculated based on the size and weight of your order as well as your location.
  • Free Shipping: Free standard shipping is available for orders over a specified amount. Please refer to our shipping policy for further details.
  • Tracking: Once your order has shipped, you will receive an email with tracking information to monitor your package’s journey.

5. Returns and Refunds

Our Refund and Returns Policy applies to all purchases made on Cleansuri.com. We accept returns within 30 days of receiving your order. Products must be in their original, unused condition for a return to be accepted. Refunds will be issued to the original method of payment after the return is processed.

  • Defective or Incorrect Items: If you receive a defective or incorrect product, please contact us immediately so we can resolve the issue by offering a replacement or full refund.

6. Customer Account

Creating an account on Cleansuri.com is optional but offers several benefits, including:

  • Faster checkout for future purchases
  • Order tracking and history
  • Special offers and promotions

You can create an account during the checkout process or through the “My Account” section of our website.

Please note: You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

7. Promotional Offers and Discounts

From time to time, Cleansuri may offer promotional codes, discounts, or special offers. These promotions are valid only for a limited time and cannot be combined with other offers unless stated otherwise. Terms and conditions for each promotion will be provided at checkout or in the offer details.

  • Promo Codes: If you have a promotional code, you can enter it at checkout to apply the discount.
  • Special Offers: Special offers may include discounts on select products, free shipping, or bundled promotions. All terms and conditions will be clearly outlined at the time of the offer.

8. Customer Support

If you have any questions regarding your order, our products, or our sales process, please don’t hesitate to reach out to our customer support team. We’re here to assist you:

  • Email: info@cleansuri.com
  • Phone: +1 219-354-4571
  • Mailing Address: 3848 Parrill Court, Chicago, Indiana, United States

9. Changes to the Sales Policy

We may update or change our Sales Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review our policies periodically to stay informed about how we manage sales and customer transactions.