Refund and Returns Policy

Effective Date: January 7, 2025

At Cleansuri, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process to ensure your experience with us is as smooth as possible. Please read through our policy to understand the terms and conditions regarding returns, refunds, and exchanges.

1. Return Policy

We accept returns on most products within 30 days from the date of delivery. To initiate a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in the same condition as it was received.
  • You must provide proof of purchase (such as your order number or receipt).
  • The return must be initiated within 30 days of receiving the product.

Please note: We do not accept returns on items that are opened, used, or damaged (unless the product was defective upon arrival).

2. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Customer Service: Reach out to our customer support team by email at info@cleansuri.com or by phone at +1 219-354-4571 to request a return authorization.
  2. Receive Return Instructions: Once your return request is approved, you will receive detailed instructions on how to send your item back to us.
  3. Return the Product: Pack the product securely in its original packaging and include a copy of your receipt or order confirmation. Please ship it to the address provided by our customer service team.

You are responsible for the return shipping costs, unless the product is defective or an error was made on our part.

3. Refund Policy

Once we receive your returned product and confirm that it meets the conditions outlined above, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.

  • Full Refund: If the product is returned in its original condition, you will receive a full refund for the price of the item (excluding original shipping costs).
  • Partial Refund: If the product is not in its original condition, or if there is damage due to misuse or improper packaging during return, a partial refund may be issued, depending on the extent of the damage.

Please note: Shipping costs for returning the product are non-refundable, unless the item is defective or was sent incorrectly.

4. Exchanges

If you would like to exchange a product for a different size or model, we recommend that you initiate a return for a refund and then place a new order for the correct item. This process ensures that you receive the right product promptly.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us within 7 days of receiving the product. We will cover the return shipping costs and either provide a full refund or send you a replacement at no additional charge.

  • Defective Products: If the product is damaged or faulty due to a manufacturing error, you are eligible for a full refund or exchange.
  • Incorrect Items: If you received the wrong product, we will send you the correct one at no extra cost.

6. Non-Returnable Items

Certain products are non-returnable due to hygiene or safety reasons, including:

  • Personal care items (e.g., baby products, skincare)
  • Products that have been opened or used

Please review the product descriptions and labels carefully before making your purchase.

7. Cancellations

If you wish to cancel an order, please contact us immediately at info@cleansuri.com or call +1 219-354-4571. Once an order has been shipped, it cannot be canceled, but you can initiate a return after receiving the item.

8. Contact Us

If you have any questions about our Refund and Returns Policy, or if you need assistance with a return or exchange, please contact our customer service team:

  • Email: info@cleansuri.com
  • Phone: +1 219-354-4571
  • Address: 3848 Parrill Court, Chicago, Indiana, United States