Shipment Policy

Effective Date: January 7, 2025

At Cleansuri, we aim to ensure that your order arrives quickly, safely, and in perfect condition. This Shipment Policy outlines the terms and conditions for shipping, including shipping methods, delivery times, and other important details. By placing an order on cleansuri.com, you agree to the terms outlined below.

1. Shipping Methods

We offer a variety of shipping methods to suit your needs, ensuring that you can select the most convenient and affordable option for your delivery. Shipping options will be provided at checkout, and you can choose the method that best fits your timeline and budget. Available shipping methods include:

  • Standard Shipping: Cost-effective, reliable, and typically takes 5-7 business days for delivery (within the United States).
  • Expedited Shipping: Faster delivery option, typically taking 2-3 business days (within the United States).
  • Overnight Shipping: For urgent orders, overnight shipping is available to most U.S. locations, with delivery the next business day.
  • Free Shipping: Free standard shipping is available on orders over a specified amount. Please refer to checkout for eligibility.

Note: Shipping times are estimates and may vary depending on factors such as weather conditions, holidays, and unexpected delays with shipping carriers.

2. Shipping Fees

Shipping fees are calculated at checkout based on the shipping method you select, your order’s size, weight, and the delivery destination. Please note the following:

  • Free Shipping: We offer free standard shipping for orders over a certain dollar amount (see checkout for specific thresholds).
  • International Shipping: Currently, Cleansuri only ships within the United States. For international shipping inquiries, please contact customer support at info@cleansuri.com.

3. Order Processing and Shipping Time

  • Processing Time: Orders are typically processed within 1-3 business days from the time of order confirmation. Orders are not shipped on weekends or holidays.
  • Shipping Time: After processing, shipping times depend on the shipping method selected at checkout. Please allow extra time during peak seasons or for special circumstances (e.g., weather-related delays).

Note: You will receive an email confirmation when your order is processed and another email once your order has shipped, along with tracking information.

4. Shipping Restrictions

  • Delivery Locations: Cleansuri currently only ships within the United States. We do not offer shipping to PO boxes or APO/FPO addresses at this time.
  • International Shipping: If you reside outside the United States and wish to purchase products from Cleansuri, please reach out to customer support for assistance with international shipping options. Additional fees may apply.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your shipment by clicking on the tracking link provided in the email or by entering the tracking number on the carrier’s website (e.g., USPS, UPS, or FedEx).

  • Shipping Carrier: We use various shipping carriers, including USPS, UPS, and FedEx, depending on the shipping method selected and your location.
  • Tracking Issues: If you encounter any issues with tracking your order, please contact customer support at info@cleansuri.com, and we will assist you.

6. Shipping Delays

While we strive to meet the estimated delivery times, there may be instances where shipments are delayed due to factors beyond our control, such as:

  • Weather conditions
  • High demand during peak seasons or holidays
  • Carrier delays
  • Incorrect or incomplete address information

If your order is delayed, we will notify you promptly and provide updated information. If you believe your order is lost or delayed beyond a reasonable time frame, please contact us for further assistance.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. Cleansuri is not responsible for delays or issues caused by incorrect or incomplete addresses. If you realize an error in your shipping address after placing an order, please contact us immediately at info@cleansuri.com to correct the details. If the shipment has already been dispatched, we may not be able to change the delivery address.

8. Shipping Damage

In the unlikely event that your order arrives damaged or defective, please follow the steps below:

  • Inspect Upon Delivery: Check your order immediately upon delivery to ensure there is no visible damage.
  • Report Damage: If your order is damaged, contact us within 7 days of receiving the shipment. Please send us pictures of the damaged item(s), including the packaging.
  • Resolution: We will arrange for a return or exchange of the damaged item(s) at no additional cost to you.

9. Lost or Missing Packages

While we work with trusted shipping carriers, occasional issues such as lost or missing packages may occur. If your package has not been delivered within the expected timeframe, please follow these steps:

  1. Check Tracking Information: Use the tracking number provided to verify the status of your order.
  2. Contact Carrier: If tracking shows the package is lost or missing, contact the carrier directly (e.g., USPS, UPS, FedEx) to inquire about the status.
  3. Contact Cleansuri: If you are unable to resolve the issue with the carrier, please contact our customer support team at info@cleansuri.com, and we will assist you in resolving the matter.

10. International Orders and Customs Fees

Currently, Cleansuri only ships within the United States. For international shipping inquiries, please contact customer support for more details. If international shipping becomes available in the future, please be aware of the following:

  • Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, and other fees. These charges are the responsibility of the recipient and may be collected upon delivery.
  • Customs Delays: International shipments may be delayed due to customs processing, which is outside of our control.

11. Changes to Shipment Policy

Cleansuri reserves the right to modify or update this Shipment Policy at any time. Any changes will be posted on this page, and the updated effective date will be noted at the top of the policy. We encourage you to review this policy regularly to stay informed about our shipping terms.

12. Contact Us

If you have any questions about our shipment process or need assistance with your order, please don’t hesitate to reach out to us:

  • Email: info@cleansuri.com
  • Phone: +1 219-354-4571
  • Address: 3848 Parrill Court, Chicago, Indiana, United States